GP Survey 2010
over 12 months ago we conducted our first survey of GPs to canvass opinion on
the performance of the services we provide. If you contributed to the
survey, thank you again.
survey provided valuable feedback that has informed changes in the way we
provide services and communicate with you and patients. Improvements following
your feedback include:
- Amended access
policy allowing more flexibility for patients, resulting in fewer being
referred back to their GP unnecessarily
- An appointment
reminder service reducing DNA rates - With 770 fewer appointments missed each month
- Improved website
adding a health professionals’ section to find referral forms, service
information (including the Directory of Services) and GP event listings.
- GP portal to review and download pathology and imaging results generated from consultant requests (Launching spring 2011)
We ask you
again to complete the 2010 GP survey to help us keep responsive and to continue
to make improvements, for your benefit. Please follow this link to complete the
Dermatology Study Afternoon
'Management of the itchy patient'
Dermatology Department will be holding an afternoon teaching session
concentrating on the management of the itchy patient. The programme will include
the common and unusual causes of pruritis and appropriate investigations. Each
topic focuses on the practical management of the itchy patient, presented by
members of the community dermatology team, giving you the chance to pose
questions and discuss dermatology management in the primary care setting.
Details of the session for your diary:
- Date: 27th January 2011
- Time: 1415 – 1630
- Venue: Chelsea and Westminster Hospital
afternoon session is free of charge and open to all primary care professionals.
Please download a registration form here and return to Jonathan Harris.
hospital is currently working to raise awareness of the arrangements regarding
the treatment of overseas patients on the NHS. Patients in this category are
eligible for emergency care, but the cost of ongoing treatment will be reclaimed back
from their country of origin, insurance company or from the patient directly.
The only non-chargeable care is sexual health screening and services provided
in the emergency department.Overseas patients is a very complicated area of administration and you can
assist us by identifying patients on your referrals as overseas so we can
investigate them appropriately – you can ascertain this by ensuring that all patients
are initially asked whether they have been resident in the UK for more than 12
months. This will highlight the patients who need further investigation and
enable us to work through the guidance to ensure funding is appropriately
If you refer anyone to Chelsea
and Westminster Hospital for emergency treatment please
ask them to bring proof of their nationality, residency and appropriate cards
e.g. EHIC. No planned care can be scheduled eg an outpatient appointment until
we have advance payment from the patient or agreement from their country of
Anyone can be registered at a practice, get an NHS number and receive free
primary care but this does not make them automatically eligible for services in
If you need
any further advice or support please ring one of our secondary care overseas
officers on 0203 315 8483 or check the advice on the Department of Health
Westminster Community Dermatology Service
Paediatric Clinic - now open
A reminder that The
Westminster Community Dermatology Service now accepts paediatric referrals. The service is delivered by a paediatric dermatology consultant. It provides intermediate care, so it is suitable for those patients who
cannot be managed in general practice, but do not require care in an acute
paediatric clinic, open to all Westminster
patients, is held at South Westminster Centre for Health.
Referrals will be
accepted through Choose and Book.Please use the EMIS
form when making a referral.
Complex Hip Service
Temporary Suspension of service
orthopaedic hip specialist, Mr Warwick Radford, will be unavailable for at
least the next few months and unfortunately we have been unable to secure short term cover;
therefore we have had to suspend the complex hip service. The service will not
be visible on Choose and Book.
hip service will continue unaffected, this accounts for the majority of hip
referrals to the Trust so we hope the impact on patients will be minimal.
Richmond Community Gynaecology Service
Commissioned by NHS Richmond, the Richmond Community
Gynaecology Service held its first clinic on the 5th November.
The service treats patients with a broad range of
conditions, including pelvic pain, menstrual disorders, menopause concerns and
infertility (Full referral guidelines can be downloaded here). Making a
referral to the service via NHS Richmond Clinical Assessment Service (CAS)
ensures your patients are seen within 10 days by a multi-disciplinary secondary
care team, consisting of consultants and specialist nurses.
The team will provide assessment, ultra sound scanning and treatment in a
single appointment combined with the opportunity to receive asymptomatic sexual
health screening. The team is happy to provide telephone advice and attend
practice meetings to provide education sessions, discuss the service and of course
receive valuable feedback. Please contact Jonathan Harris if you would like to
arrange an education session at your practice.
The service will be provided as a weekly clinic at:
Teddington Memorial Hospital Referral forms can be found here:
Middlesex, TW11 0JL
EMIS form, VISION form
Kensington and Chelsea Community Dermatology Service
New service launched
has been commissioned to provide a community dermatology service for Kensington
and Chelsea residents. The new service means that patients can benefit from the
expertise of the hospital’s specialist staff in a setting which is closer to
their home and more convenient. The service is now open to referrals through
Choose and Book with clinics held at:
- St Charles’ Centre for Health and Wellbeing
- Om Sai Medical Centre (January 2011)
Please use the EMIS or VISION form when making a referral. Full
referral guidelines can be found here.
Western Extension of the Congestion Charging zone set to be scrapped
for patients, visitors and staff who use their cars to drive to Chelsea and Westminster
Hospital – the Western
Extension of the Congestion Charging zone will be abolished from the end of the
charging day on Christmas Eve.
to all practices, patients and visitors who supported the Trust by having their
say during the recent public consultation on this issue.
supported the removal of the Western Extension because it included the hospital
and therefore unfairly disadvantaged staff, patients and visitors to the
Oncology Education update
The Oncology Department will be running a study afternoon
with discussion focused on acute oncology. Lectures topics include new
developments in lung cancer, an introduction to the acute oncology service and
oncology emergencies including spinal cord compression. There will be the
opportunity for round table question and answers and case study discussions.Details of the session for your diary:
- Date: 20th January
- Time: 1415 - 1615
- Venue: Chelsea and Westminster Post Graduate centre
The afternoon session is free of charge and open to all
primary care professionals. Please download a registration form here and return
to Jonathan Harris.
Choose and Book - New services added
recently made the following developments on Choose and Book:
- Our Lower Back Pain service is
now available on Choose and Book (can be found under pain management or
- Our Endometriosis and
Urogynaecology services are now directly bookable (previously only
- Our erectile dysfunction service and non-urgernt haematuria service are also now available
availability has improved so that around 95% of booking attempts are now successful.
hope to add our antenatal service and two week wait services to Choose and Book in the near future and
will endeavour to maintain our improvements appointment availability. We are
participating in the Northwest London Full Electronic Booking Programme and are
committed to increasing usage of Choose and Book to refer to the hospital, so
we welcome any feedback you having on accessing our services.
South Westminster Centre
New Phone numbers now live
The South Westminster Health Centre – where several of the
Trust’s community services are based – has installed a new phone system which
requires all existing phone numbers to be changed. New phone numbers:
- Ground Floor – Main Reception T:0207 963 2444
- 1st Floor Reception T:0207 963 2500 or 0207 963 2501
- 2nd Floor Reception T: 0207 963 2400
numbers are now live and old numbers will be disconnected on Friday 17
December. A printable version with additional fax numbers is available here
Consultant joiners and leavers
Warren Hyer - Paediatric Gastroenterology
Nikihil Kapse - Nuclear Medicine
James Shelly - Dermatology
Nebil Behar - Vascular Surgery
Prof Christopher Bunker - Dermatology
- Plastic Surgery
- Vascular Surgery
Diane Fung - Paediatric Dentistry